Aaron Keuper

• Administered Microsoft 365, Entra ID, Active Directory, Exchange Online, Intune, Google Workspace, and Apple Business Manager daily, including provisioning, licensing, groups and mailboxes, SSO, Enterprise Applications, Conditional Access, MFA, SSPR, device registration, and reporting.
• Governed the complete Windows fleet through Intune using enrollment, compliance policies, configuration profiles, application deployment, update rings, BitLocker, endpoint security, remote wipe, inventory, and health reporting.
• Supported a mixed estate of approximately 60 Windows computers, 80 Chromebooks, 15 Macs/MacBooks, and roughly 300 mobile and presentation devices; migrated Apple enrollment from Jamf to Apple Business Manager-based workflows.
• Maintained 11 Windows application servers and one NAS supporting cloud-connected and on-premises line-of-business systems, including Opera Cloud, MICROS, Visionline, Shift4, SynXis, and Delphi integrations.
• Managed the $550K campus network modernization; provisioned 32 Juniper switches, worked alongside installers and network engineers through deployment and cutover, expanded Wi-Fi from 95 to 115 APs, and supported VLANs, SSIDs, bandwidth shaping, and Auvik monitoring.
• Completed a forensic review of the IT budget and forecast, removing approximately $99K in annual operating expense through contract, licensing, and vendor rationalization without reducing operational capability.
• Coordinated a 30-day Opera Cloud migration across Visionline, Shift4, SynXis, and Delphi integrations with no major business disruption.
• Served as the primary technical escalation and vendor/MSP point person; maintained PCI DSS 3.2.1, GDPR, and CCPA controls, security training, SOPs, patch discipline, rollback readiness, and concise executive communication.

• Administered property-level Microsoft 365, Active Directory, Entra ID, Intune, Exchange Online, Windows endpoints, Kaseya VSA, and local infrastructure within a centralized enterprise IT organization.
• Supported 28 laptops, 46 desktops, 15 Windows 10 Enterprise Silverware POS terminals, 11 KitchenArmor displays, printers, payment devices, conference technology, and business-critical hospitality applications.
• Project managed the $750K fiber backhaul modernization replacing legacy Cat5-to-RJ11 DSL connectivity to guest houses, coordinating vendors, installers, scheduling, business stakeholders, cutover, and production validation.
• Led the property implementation of an Aruba-to-Ruckus wireless migration, expanding coverage from 65 to 115 APs and improving network reliability and user satisfaction by approximately 60%.
• Facilitated the property's move from disparate desktop licensing to the centralized Benchmark/Pyramid Microsoft 365 tenant, Microsoft 365 Apps, Windows 10, and later Windows 11.
• Used Kaseya VSA daily for monitoring, alerting, patching, software deployment, scripting and automation, inventory, remote control, and reporting; reviewed Patch Tuesday releases, deployed in low-occupancy Sunday windows, and maintained rollback plans.
• Held POS and PMS production updates for at least one full patch cycle when risk warranted; emphasized OneDrive data-protection and sync hygiene, managed Veeam and Synology operations, and monitored corporate Datto backup status.
• Migrated 20+ payment endpoints to Ingenico EMV, P2PE, and E2EE technology; reduced POS transaction costs by 80% and deployed a 200-door Dormakaba smart-lock environment.

• Supervised Help Desk operations and escalations supporting approximately 75 internal users and 300 distributed phlebotomists, clinicians, sales, and marketing personnel.
• Administered Active Directory, workstation imaging, printers, VPN access, endpoint deployment, and remote support; assisted with laboratory systems alongside senior specialists during a unified-platform transition.

• Provided Help Desk and project support for approximately 2,000 internal users across a two-building healthcare campus, resolving escalated infrastructure and end-user issues in a regulated Medi-Cal environment.

• Supported consumer, SMB, and school Chromebook customers with ChromeOS, hardware, Wi-Fi, Google accounts, synchronization, browser, setup, and warranty/RMA issues during Google's first premium Chromebook launch.
• Delivered paid remote learning sessions helping customers replace Windows and macOS workflows with ChromeOS; trained and mentored new Chrome support specialists (“Chrome Ninjas”).

• Supported encrypted mobile workstations used by Fire Inspection and Arson Investigation teams, providing endpoint, infrastructure, and user support during organizational restructuring.

• Supported 15 in-house traders and executives plus approximately 500 distributed day-trading students worldwide across day trading, Forex, education, conferences, and trade-show operations.
• Maintained trading workstations, network connectivity, conferencing systems, and rapid incident response where downtime directly affected live market activity.

• Supported 25 traders across three branch offices, maintaining trading desks, servers, endpoints, networking, and business-critical settlement and reconciliation workflows.
• Additional capital-markets support engagements included A.B. Watley and E*TRADE Capital Markets.

Calbright College

Certificate, Human Resources Learning & Development, 2025

Training design, adult learning, knowledge transfer, and employee development.

Kingsborough Community College

Coursework in Physical Training, 1998–2002